![]() ![]() If you’re still unable to connect your watch, follow these steps: Swipe up and tap Manage apps Update all.Press the crown, swipe up to the Play Store app, and tap the app to open it.If you have trouble connecting your watch to your Fitbit account, make sure the Fitbit app on your watch is updated. Tap Google Pixel Watch in the list of devices, and follow the on-screen instructions to connect your watch to your account.From the Today tab, tap your profile picture + Set up a device.Open the Fitbit app on your phone and tap Log In.For instructions, see the Apple help article or the Google (Android) help article. Make sure the location permission for the Fitbit app is allowed. Note: For Charge 5, your phone might share your location with your tracker to reduce the time it takes for the built-in GPS sensors to connect to GPS satellites for the first time. You have the option to share other information, but most of the information you provide to create an account is private by default. For more information, see How does my Fitbit device calculate my daily activity? After you set up your account, your first name, last initial, and profile picture are visible to all other Fitbit users. Note: To create a Fitbit account, you're prompted to enter your birth date, height, weight, and sex to calculate your stride length and to estimate distance, basal metabolic rate, and calorie burn. Pairing makes sure your Fitbit device and phone can communicate with one another (sync their data). Follow the on-screen instructions to create a Fitbit account and connect ("pair") your Fitbit device to your phone.Open the Fitbit app and tap Join Fitbit.Download and install the Fitbit app from one of the following locations:.If you don’t have the Fitbit app, the notification takes you to the Google Play Store to download the app. Tap the notification and follow the on-screen instructions to set up your device. If you’re setting up certain Fitbit devices with an Android phone, a notification appears on your phone to begin the setup process.Connect your Fitbit device to the charger before you begin the setup process.If it doesn't work, tap the "i" and choose "Forget this device," then repeat the setup for your Fitbit to reconnect it to your phone.To add another Fitbit device to your account or replace an old one, see How do I set up a replacement device or add another device to my account? Start the Settings app and tap "Bluetooth." Find the entry for your Fitbit in the list and if it's not connected, tap it to try to connect. Ensure your Fitbit is connected to the phone via Bluetooth. If it's on, toggle it off and back on again.ģ. Make sure Bluetooth is turned on – from any screen, pull down the Control Center from the upper right (or the bottom on older iPhone models) and make sure the Bluetooth icon is enabled. ![]() You can find instructions on how to close an app in " How to close apps on any model of iPhone." Restart the Fitbit app and see if that fixed the problem.Ģ. Your Fitbit app might be misbehaving, so start by forcing the app to close and then restart it. After each step, try to sync and see if that solved your problem.ġ. If your Fitbit isn't syncing with your iPhone, try each of these troubleshooting steps. How to get your Fitbit to sync with your iPhone For specific instructions for restarting each model, you can see Fitbit's help article.įor specific advice on getting your Fitbit to sync with your iPhone, Android, PC, or Mac, read on. The exact process for restarting a Fitbit varies by model, but for many models, you can place it in the charger and hold its side button until you see it restart. It might also be a good idea to restart your Fitbit to make sure it's working properly. If necessary, place it on its charger for 30 minutes. Performing a reset on the Fitbit or the device you're syncing with can also resolve a lot of common issues.īefore you try any specific troubleshooting for your phone or computer, make sure your Fitbit is charged. If you can usually sync but your Fitbit suddenly refuses to work, it's usually the result of a problem with your wireless connection, so toggling your device's Bluetooth can help. Of course, technology doesn't always work the way you expect, and you might occasionally find that your Fitbit stubbornly refuses to sync. When everything is working properly, your Fitbit works effortlessly in the background, syncing with your phone or computer and keeping you informed about your health and fitness data whenever you need it. ![]()
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